Bad Service

My name Alroy Klink. I've started up a small business and went to Nedbank to learn more about their small business accounts they offer, so as I walked through the doors of the Nedbank branch in somerset west was these two ladies sitting there. I explaint to them why im there and what wanted to do/ know about the small business account. They then took my name and phone number, telling me the person dealing with that account is off sick and they will pass on my details as soon as he returned to work. Its been two months and yet no response? Nedbank should step up and investigate, because they now lost a costumer through promisses made and not kept.