Bad Service

Someone de*****ed my account and managed to do online purchases using my card details without my consent. Nedbank managed to notice the ********** transactions and blocked my card because I could not see transactions on my side on the 23/08/2022. I logged my ***** case on 25 of August 2022 after noticing the transactions. Some the transactions were done at Clicks in Namibia and I was at the office that time and never been in Namibia. It's almost a month now, nothing is happening in terms of getting my money back from Nedbank. No feedback or update about the progress after almost a month now. This is really frustrating.