Bad service

Good day

Me and my fiance have a business account with nedbank, yet we are not happy with how they handle our business account. Last year early December someone sent us R1600 and Nedbank hold that money and said they will keep it for bank charges and will debit the amount of bank charges and release the amount on the 27th after the bank charges took place, okay we understood. Guess what? There was money on our business account it took from it and continued holding that R1600 OK shap we kept quiet. On the 15th of December we sent someone R570 from our account to Capitec and the person never received that R570 even today, we called and they said we should wait he will receive it okay we kept quiet again. Last week Friday we sent someone R5000 from our business account to Standard bank making a normal payment and we transact from online banking because we did not have an app and again the receiver never received his R5000 and we were told that it will reflect back into our business account, but still there's no money on our available account they said we should wait and it's a week now. We are tired of nedbank all the time we have to use our money we have to struggle as if we owing them it's stories after stories, hello Peter can you kindly look into this and assist us as we need that money into our business account today we want to use it it's been long.