bad service

<p>I opened a bank account at Nedbank in 2015 in Rivonia all of a sudden I was called to verify my detail and if I don't do that my account will be blocked or closed , when I went to Rivonia branch I was told that the person that opened my account did not verify my details so now they want to make sure if I'm the rightful owner of the account , my question is for those years that I've been using the account they do not know if I'm the correct person which mean someone is not doing his or her job properly </p>