bad service

<p>nedband togethor with Enslin Assessors and consultants have been delaying with my claim since 22.02.2014</p> <p>everytime i do a follow up with nedbank a gentlemen by the name of Mr Morris Ngubo always says he will get back to me before the end of bussines day and it's been how many bussines days and he still hasnt got back to me and it's frustating that i have to always follow up with nedbank or is this how they treat their client's? if that is the case can they please back date me from the day i started paying insurance for my house and take my money else where i would receive bettter service that this because it's really not fair for such a big company like nedbank to resolve my issue, what is the use of having a claims department if our claims are not adhered to. i have had enough with nedbank and their lies all they do is take our money and don't care about our well being.</p>