MM
Mpho M

1 reviews | Active since Dec 2015

11 Apr 2017, 11:04

bad service

<p>I have paid up my account and battling to get my account closed and paid up letter. everytime I call they tell me they are requesting a paid letter. I have already requsted the letter 3x. this is not the first time I report nedbank bad service. and looking forward to move to another bank. i'm not happy with the service at all.</p>

0
Replies (3)
Nedbank
Nedbank's reply11 Apr 2017, 11:12
Official

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

MM
Mpho M's update12 Apr 2017, 10:43
Reviewer Update

Good day, I haven't received the letter yet. I phoned loan department, still the guy tells me to wait 5 working days.

MM
Mpho M's update12 Apr 2017, 10:48
Reviewer Update

My apologies, I got the letter