Bad Service

<p><strong>1st attempt</strong> - Opening account on 16/03 with Consultant on the number <strong> ********** 111</strong>, Consultant said he would phone back and confirm when everything is set up and card available to collect. I followed up a week later, was told there was no account opened. <strong>2nd attempt</strong> - Another Consultant on this phone number opened account. Told me to fetch a card on Friday 24/03 from CRADLESTONE BRANCH - KRUGERSDORP. Consultant at COUNTER 3 handed card to me, I explained that one of the reasons I wanted the account was for Internet banking. She gave me the card and pin and I thought she had done the settings for my Internet banking access. I could see she was not very interested. When I got to the office I phoned ********** 111 to check that I have access to Internet Banking as I expected to have this facility. The Consultant advised that it wasn't set up!! Now I have to go back to the Branch after spending 45 minutes in the Bank!! Very disappointed in the service!!</p>