1 reviews | Active since Mar 2009
Bad Service
<p>My account at Nedbank was frozen today and only after a few calls was I informed it was not FICA compliant. While I accept this, I do not accept that I was given no warning whatsoever of the impending freezing of my account. I got NO notification at all, not via sms, email, or telephone. Shoddy in the extreme to just cut a client off and then get told, "Oh, we are sorry, but they must have contacted you." THEY DID NOT.</p>
This is unacceptable. On Saturday while at the Clearwater branch, I learned that my FICA documents were never even submitted when I opened my account in 2014. Again, this is NOT my fault but Nedbank's fault. I have been inconvenienced severly by this mistake and all I get in response is a "we are sorry" from Nedbank. This is not enough, I expect a formal written apology regarding this matter, and I will be referring this matter to the banking Ombudsman as well. I as a client cannot access my account due to your ineptitude ... no thank you, I will also investigate a switch to FNB, as I am not happy with Nedbank at all. Shame on you.
This is unacceptable. On Saturday while at the Clearwater branch, I learned that my FICA documents were never even submitted when I opened my account in 2014. Again, this is NOT my fault but Nedbank's fault. I have been inconvenienced severly by this mistake and all I get in response is a "we are sorry" from Nedbank. This is not enough, I expect a formal written apology regarding this matter, and I will be referring this matter to the banking Ombudsman as well. I as a client cannot access my account due to your ineptitude ... no thank you, I will also investigate a switch to FNB, as I am not happy with Nedbank at all. Shame on you.
We note your frustration with the fact that your complaint has still not been resolved. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
We note your frustration with the fact that your complaint has still not been resolved. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
One of your resp;ution managers DID contact me on Saturday, Nicolas Govender, but it was useless as I just got apoligies, NO action. This entire debacle is Nedbank's fault, and yet nothing has been done to assist me directly. I am tired of excuses, I am tired of apologies, I am tired of not being helped, I want this resolved, and I want it resolved IMMEDIATELY. Nedbank messed up but yet I, as the client, has to suffer the consequences. Not acceptable at all.
One of your resp;ution managers DID contact me on Saturday, Nicolas Govender, but it was useless as I just got apoligies, NO action. This entire debacle is Nedbank's fault, and yet nothing has been done to assist me directly. I am tired of excuses, I am tired of apologies, I am tired of not being helped, I want this resolved, and I want it resolved IMMEDIATELY. Nedbank messed up but yet I, as the client, has to suffer the consequences. Not acceptable at all.
The Investigation is being done and the Resolution manager will provide you with a resolution.
Kind regards
Client Experience Team
The Investigation is being done and the Resolution manager will provide you with a resolution.
Kind regards
Client Experience Team
What time can I expect a call from ANYONE to tell me what is going on? This is getting worse and worse. I have even had threatencing calls from a lawyer as I have not yet paid my monthly alimony to my ex...... SORT THIS OUT NOW
What time can I expect a call from ANYONE to tell me what is going on? This is getting worse and worse. I have even had threatencing calls from a lawyer as I have not yet paid my monthly alimony to my ex...... SORT THIS OUT NOW