Bad service

<p>I paid my account in November 2016 and requested for a consultant to close it. Was given a referrence number: ********** and also requested a confirmation letter. But the consultant promised to send in 48hrs.</p> <p>Didnt follow my query up as i wan not in a hurry to get my letter.</p> <p>On the 2nd of March 2017 I called in the call centre and requested the same letter as i was in need was told by a consultant that i should recieve my letter in 24hrs.</p> <p>The next day on the 3rd March when I followed up the request another consultant by the name of Patience told me my account was still active with a balance of R200 and something. I told her that i will not pay that as whatever I paid in November was a settlement fee and requested for the account to be closed.</p> <p> </p> <p>She rudely told me she will closed it but then refused to give a referrence number told me i can use her name and my I.d as a referrence number.</p> <p>I then called the call centre to log a complain about the service i was given and was given another referrence no: ********** around 11:35 and was told one of the managers will call me. Even now i'm still waiting.</p> <p>I then call the bank again at 15h48 to check if my letter was done then i was once again told to wait 48hrs. The consultant then told me the request i did in the morning doesnt appear on the system so they will treat that as my first call of the requested.</p> <p> </p> <p>As frustrated as I was i went to my nearest branch in Centurion Mall and hope I will get assisted. I then requested to talk to a manager who came to me already with attitude and called me to a boardroom to tell me there's nothing he can do. And suggested I call the call centre again as he doesnt have time to be arguing with me because it was friday and late for him to get in any argument with a customer.</p> <p>His name is Mr Voogt.</p> <p> </p> <p>I'm still in a position where I do not know if I will get my letter or not.</p> <p> </p> <p>None of the call centre consultants and Bank Manager assisted me in my Problem.</p> <p> </p> <p> </p> <p> </p>