Bad Service

<p> </p> <p>I had such a bad experience with Nedbank this week.</p> <p>They let me know that I was due for an increase and that I need to send my docs. I sent my docs on Tuesday, but unfortunately I was not notified that my documents was not received. I called everyday to check if everything was ok, and when I saw someone call and the phone rang once, I immediately returned the call. I was told that they are unable to check for me and unable to see any notes on my profile and I have to wait for someone to call back. Today I was told that they delete my enquiry if no contact was made or docs received.</p> <p> </p> <p>I called again today and was told that a note was infact made that no documents were received on Wed. I had to resend my documents to Nedbank this morning, which wasted my time, airtime, and effort the past 4 days. I requested that they escalated this and was told - 'o sorry, we can't do that'</p> <p>I was in the process was moving my bank profile, but I feel a bit detered due to the service I received. I called in everyday and today they sounded like they were not so happy to speak to me. I feel that no-one made an effort to check and assist me after days and I find it hard to believe that no-one can communicate with the documents department to check. I am an existing client and I don't think that this is the way to treat clients.</p> <p> </p> <p>I always hold Nedbank in the highest regard and always have great things to say about your customer service, but this week you have disappointed me. </p> <p> </p>