BAD SERVICE

<p>I opened a account with Nedbank early this month, then got paid on the 25th to my suprise on the 26th went to the ATM to withdraw the money , i then discovered that my balance was on minus, i called the NEDBANK call center and i was told the money was taken by their attorney due to the personal loan that i had with them 9 years ago, so i was advised that i call the attorneys on this number ********** 756, i tried calling this number for 2 days and i was not going through and kept on calling back the NEDBANK call centre of which i delt with many different rude call centre agencies, and they were all not helpful, rather extremely rude, i ended up going to one of the NEDBANK branche in Fox Street, jhb where i spoke to Blessing,he also did the same thing as i did and also discovered that the Attorney's number was not going through, he ended up calling his Team Leader, who she ended up googling a different number from the number that i was given by the NEDBANK call centre, well we got hold of a gentleman called Hendrick who works for NEDBANK RECOVERIES, i made arrangements with him as i was advised by the NEDBANK call centre, signed all the necessary documents and also left a copy of my ID and he assured by that my money will be refunded on Monday, Monday came and passed still nothing and called again the NEDBANK call centre i receive again the very same bad service from some lady called SHARON, i called again spoke to a lady called Thandeka after the conversation we had, she could not help me pushing me from pillar to post just like everyone else, i then asked to speak to her team Leader by the name of ZEENATH ISMAIL, of which she could not give me a solid answer she ended up telling me that she will call me back, because she did not have answerers for me at that time, as i am writting this still awaiting for her call and it's over 5 hours now..........Stella from the Attorney's made arrangements already of which NEDBANK asked me to, and now NEDBANK IS REFUSING TO REVERSE THE UNATHORISED DEBIT ORDER, and claiming that the debit order was done by the Attorney's of which the Attorney's are telling me the debit order was done by NEDBANK.................All i want is my money back i have responsibilities i cannot afford to have my whole salary taken by NEDBANK, without making arrangements with me first...........I NEED MY MONEY PAID BACK INTO MY ACCOUNT. THANKS</p>