Bad service
<p>I contacted Nedbank about two weeks ago and asked that they settle and close my credit card. Firstly the person assisting gave me the incorrect settlement amount then the next person i spoke to told me to move access funds to my other account. Its now been close to two weeks and everyday when i call the cedit card division they tell me that they will escalate to back office/manager to close my account but never do. I even ask for some sort of notification but they promise that also but never send any feedback regareding my case. This appauling customer service and this is now becoming a trend at Nedbank</p>
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
As usaual Nedbank made a promise and weren't able to fulfill it. This is very disappointing as no one has contacted me. I had to call the contact centre again and hold for approximatly 15 minutes just to have someone tell me that the case has been escalated. I encountred the smae problem when applying for my Bond Loan. I have been with Nedbank for some time now but i really feel like i am the on contributing to this relatiuonship......m now really considering moving banks. This is ridicoulas
As usaual Nedbank made a promise and weren't able to fulfill it. This is very disappointing as no one has contacted me. I had to call the contact centre again and hold for approximatly 15 minutes just to have someone tell me that the case has been escalated. I encountred the smae problem when applying for my Bond Loan. I have been with Nedbank for some time now but i really feel like i am the on contributing to this relatiuonship......m now really considering moving banks. This is ridicoulas
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team