Bad Service

<p>I have made a cash deposit into a Nedbank account in the 12th November 2016 at the airport. They were not able to verify the account as their system were down. I have call your helpdesk where they advised that I need to go into a branchj to log the dispute. I went to the branch today and they cannot help me. This is a huge inconvience as I had to leave work to go their with public transport and the deposit is a big amount.</p> <p> </p> <p>Due to it being a cash deposit, I understand it will not be refunded to me without the account holders approval but there consultants would not check if the account has been closed or if it belongs to the correct person.</p> <p> </p> <p>Security is also very important and I am prepared to follow the right channels but with no assistance or direction to go, how do I get the money bac****!</p>