Bad service

<p>I paid off my credit card and wanted to close it, I went to the branch in Melrose arch and made a call, I was told to I will receive a call to finalise closure, a week later still not received any call, ma personal banker escalated the matter but still haven't heard any feedback, I'm really unhappy and wouldn't advice anyone to trust them, fnb gave me a call within 48 hours when I wanted to close my credit card account, I'm really annoyed</p>