Bad service
<p>I changed all my accounts to Nedbank Kroonstad in March 2016.</p> <p>one after the other problem arised-At last Nedbank Margate found I was advised incorrect about a couple of things.</p> <p>I paid of my credit card and I have sent numerous e mails and made numerous calls but Kroonstad Branch is so busy with some MTN promotion marketing issue that they do not have time for their existing clients.</p> <p>I also called the manager enquiring on the changes on internet bank and that there is no once off payment facility. He said he have no clue how this new interbnet bank operates but will let me know. aLSO NEVER HEARD OF HIM.</p> <p>I send numerous e mails to Charmain Stolz and when I just now called her AGAIN she said she is to busy to help me with this MTN marketing promotion issue. Gave me a number to call card division...NEXT NIGHTMARE THE LADY HAVE NO CLUE HOW TO MANAGE THIS CLOSING CREDIT CARD</p> <p>Maybe customer service can find time to helP!!!!!</p> <p>I also called the card division 15 minutes on my tel bill and still got nowhere because the madam answering the phone has absolute no idea how to advise met and kep asking stupid questions of info <em> already provided</em></p> <p><em>NEDBANK SUCKS!!!!!I have just read all the compliants on hellopeter oon them-jeeeepers! -SO IF YOU WERE INTERESTED TO MOVE TO ANOTHER BANK STAY AWAY. FROM NEDBANK THEY ARE QUICK TO OPEN ACCOUNTS BUT BELIEVE ME THERE IS NO-!!!AFTERS-SALES-SASSISTANCE!!</em></p>
Dear Maretha,
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Dear Maretha,
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
