iM
itumeleng M

1 reviews | Active since Dec 2014

02 Sept 2016, 07:27

BAD SERVICE

<p>Its sad to get to a branch and have security officers being rude to the bank clients. after waiting on the ATM line for long then being told by the security that ïts not their job to tell anyone that the ATM is not fully functional" i am very disapointed with the bank. Customer service is key, even if you are just a service provider you need to represent your client. </p> <p> </p>

0
Replies (1)
Nedbank
Nedbank's reply02 Sept 2016, 08:24
Official

Dear Itumeleng,

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards

Client Experience Team