Bad service

<p>I recently had money been taking out from account unknowingly,as i did not receive an sms when the purchase was made.</p> <p>R2500 was used at pik and pay towers,when i went into the the bank to enquire what happened as i do not not ever shop there , i was told i needed to fill in a form buy the lady at the customer service desk,she said she would send it through for me. As i have never done this before i was not aware of what was needed to be done or filled in.i was just told it would inverstigated withing 6 weeks.the transaction took place on the 13th of june and i went to enquire about it on the 17th of june .When i went back on the 15th of july to follow up (i was told when i called that i needed to go into the bank to follow up as they cannot help me over the phone), I was told there was no complainte logged at all and i must re-fill in forms and wait ANOTHER 6 WEEKS for my money! that is riduculous as i need that money ,and there was no notification that the money came out of my account.</p> <p> </p>