Bad Service

I am a Nedbank credit card holder.

My name is S.F. Rutzen.

I notified the call center this morning about suspicious transactions that occurred on my credit card account in December 2020, this month. These were all Internet Transfer transaction.

The help desk agent transferred me to the ***** Departement who then tried to transfer me to the Group Forensic department. I waited 30 minutes for someone to answer. No one did.

Then I called the call centre again, the gentleman who answered said he had a direct number and that he would try and call them to see whether they would answer. The line then just went dead.

Now I called a third time and the call centre agent said he did not know about a direct number but that he would try and find out. Now I have been on hold for a further 15 minutes and no one is getting back to me.

Very very poor service.