Bad service

I have activated my account with Nedbank and also internet banking at the branch yesterday, only to receive error messages when trying to add a beneficiary. The buck is getting passed from branch to call centre agent to the next call centre agent. I moved over to Nedbank after more than 20 year of excellent service from my previous bank. I regret this decision today as I urgently need to make payments but they simply tell me to go into the branch to change my details (which they could have done yesterday while activating my account). \Visiting your branch"is not a luxury one has when working full day. Once again"