1 reviews | Active since Sept 2016

06 Jul 2017, 16:18

bad service

<p>On the 26th of June when i called Nedbank quering their services, then i was aproached to apply for a Greenbacks credit card and i was sold. I sent all the necessary documentation (3 months bank statements) that were requested on the 26th June 2017, then on the 27th June 2017 i woke up with an sms requesting me to send 3 months payslips or bank statements, and i sent them to the email which was provided. On the 29th of June 2017 my phone rang whith just a bip as if i was buzzed, i called the number and i was told i must wait for a call as my application is in progress. On the 4th July 2017 received another sms requesting 3 months payslips and bank statements i called today, 6th of July 2017 and i was told my application was declined due to not getting me on the phone. Mind you i was called once and it was just a bip. what time of service Nedbank is doing???</p>

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Replies (3)
Nedbank
Nedbank's reply06 Jul 2017, 16:22
Official

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

's update18 Jul 2017, 10:53
Reviewer Update

If i will say i ever recieved this extremeley good service from other service providers i will be lying. Thanks a million to Mr Yusuf Rajar of Nedbank in Durban for a extremely good service you did to me. You assisted me from day one of my complaint and you made sure that you update me of the service. I dont know what to say but "Thank you" for all.

Nedbank
Nedbank's reply18 Jul 2017, 11:12
Official

Thank you for the positive feedback. Please convert the complaint status.

kind regards

Client Experience Team