BAD SERVICE

Bad service from nedbank regards to capturing an incorrect debit order on my account,i even went to an extent of complaing through to their internal process after not being helped at campus squre branch at the enquieries,i was routed to call center and i was told that complain manager Lerato with contact me within 24 hr which she didnt, i than calledd her myself which **** and told me that she has cintacted me several time and i was not expecting that type of her response regard to me partening the customers service and i feel that they dont know their customers at all after our convesation she promise to call and now its the 4th day and the 2nd debit order went through on my account yesterday..i am so mad with Nedbank