Bad Service

I had an arrangement with Nedbank to give me a Monetarism for three months it was supposed be granted Dec, Jan, Feb. Unfortunately this did not happen so December was our normal rate of R5572.00. Then in January a debit order was put through again of R5572.00 and Nedbank then passed a credit of R4179.00. I have checked and the amount of R1393.02 for February and now for March it should be a debit of R1393.02. Nedbank keeps phoning me to discuss that we are in arears, how is this possible. I have contacted Nedbank on 5 occasions and spoken to numerous people who have put me on hold and then send me to a different department and then the phone cuts out. Your staff member Silvia Moone was rude and not helpful she could not answer my questions when she became rude i asked to speak to the supervisor Sheldon and told him im not wasting hours on the phone to keep getting transferred and then have the call cut, this has been going on for 3 weeks. I then received a call from Home Loans again to say im in arrears but i am not. i then received a call from Mjabulo Mshen who is a line manager and gave me a reference no: *** and it would be escalated. I made it very c;lear to all of them if someone does not phone me back with all the answers to my questions i am not answering another call from Nedbank. Your staff in general are very rude and unhelpful, they just say wrong deparmenty and then the phone gets put downn. I have held on for over 20 minutes per call. This is at my expense as is the bank fees for returned debit order also giving me a bad credit reference.

BOND Nedbank C Ross / M Pocket Account Number: ***

1. Why do i keep receiving calls from your staff saying I'm in arrears? 2. Why was the myometrium granted for the wrong months. 3. We both have life policies with the bond, what is it and i need a copy? 4. Your staff could not find my bond with either ID Numbers? 4. Why has Sheldon the team leader for Silvia not got back to me with all my queries as promised.

Regards Carol Ross \***