Bad Serevice

I've had a Nedbank credit card for more than 4 years. I lost my job in 2018 and the insurance took over the repayments for 6 months after that I kept paying for the card myself and never missed a payment and now started working again since October 2018 already. End of February I realized that my card had expired and went to the branch to check if the card was there and I was told that no new card was ordered - I then called Nedbank Contact Center and asked them why they did not send me the new card and I was told that was a hold on my card. I send the documents through on 04/03/2019 to have the hold lifted and since then I do not hear anything from the collections department and do not even want to talk to me. Everytime I call in I get told that they will contact me back but nobody has gotten back to me since then.In short - The Nedbank Card division is non-existent.