Bad/Rude customer service consultants

<p>I opened an account yesterday for my daughter online VIA internet banking and got reference number:FI ********** . This morning @ 10:01 I called the customer services wishing to follow-up on the progres of the account. I was put through to Sindisiwe from card collections by some rude and *********** agent who claimed she couldn't assist me with a reference number, whom I forgot her name and then put through back to enquiries to some Alicia who didn't even take the time to listen to my query and then put me on hold for 10 minuntes without assisting me. My point is I sopke to 3 different people and none of them could assist. We try to do things online as providedby the n=bank and they cannot assist </p>