Bad Review on Nedbank and Credit consultant Sanele

I am writing this review to express my deep dissatisfaction with Nedbank and one of their consultants, Sanele, from the credit department. My experience with them has been nothing short of frustrating and disappointing.

Last month, I noticed a *****ulent debit order on my account, which I did not authorize. When I reached out to Nedbank, they provided me with a contact number for the party responsible. To my dismay, the number was non-existent. Despite informing Nedbank about the *****ulent nature of the debit order and requesting them to contact the number themselves, they failed to take any action. I also asked them to reverse, suspend, and permanently remove the debit order mandate. However, I later learned that at Nedbank, if a DebiCheck message is not received, the debit order goes through automatically. How is such a practice allowed?

This month, the same *****ulent debit order went through again, and the mandate was not removed. It seems like Nedbank is more interested in charging me R50 each month for reversing a *****ulent transaction than actually protecting my funds. This situation has made it abundantly clear that my money is not safe with Nedbank.

When I called in to resolve this issue, I was connected with Sanele from the credit department. To my astonishment, Sanele was extremely rude and refused to clarify my queries regarding the confusing statements. Instead of assisting me, she hung up the call when I pressed for answers. It is unacceptable for a consultant, whose job is to help and service customers, to behave in such an arrogant and disrespectful manner.

It seems that this type of behavior is tolerated, if not encouraged, by Nedbank. This lack of professionalism and decorum has left me with no choice but to consider canceling my account immediately. I refuse to continue banking with an institution that not only allows *****ulent transactions but also employs consultants who treat their customers with such disdain.

In conclusion, my experience with Nedbank has been deeply disappointing, and I would not recommend their services to anyone who values the security of their funds and expects respectful customer service.