Bad private banking service

Private banking at Woodlands Boulevard is a disgrace. I left 6 messages for P Maila. The 6th time I left a complaint. It is 2.5 weeks and still no call. Two years ago I also tried to get hold of her and went to Sanlam where I received amazing service.

I asked Nedbank to move me to another branch last week. I do not want to go to Woodlands ever again. It has been 3 days without a call.

No call center can assist me. I apparently need to work through a private banker. I have tried all avenues.

I am extremelly frustrated with the service I am receiving from Nedbank. Is this how private banking is suppose to work?