Bad Online Banking support centre and system

I have been trying to reset my online banking pin and password and every time I call the call centre where you are supposed to be helped they just tell me the pin will be sent to me on SMS as they are having issues and they will call me back. This is now my third attempt and again I get a message that I will be called back with details. I never get the pin on SMS and I never get a call back. I have also gone to the branch twice, the first time was my fault as I did not reset it within 6 days but I went last week Thursday and today after I reset to my own PIN and Password the online banking gave an error saying there are currently technical errors, now the new pin and password does not work. This is the worst experience I have had with a bank in a long time. When I tried to call the support they tell me they are also getting errors, "this is now over a month the same excuse" and I should visit the branch. I refuse to do this as I do not have time to drive and stand in a queue when there is supposed to be telephonic support.