Bad Nedbank Service of online help desk

I’ve been banking with Nedbank for years and always had exceptional service from them. Admittedly I’ve made a mistake on the Nedbank money app and transferred money to the wrong account. Unfortunately, you can’t transfer money from this account type.

With the COVID-19 pandemic…, I’ve logged a ticket via the banking app with Nedbank helpdesk centre. Couple of day later the back-office team transferred money from the wrong account. I’ve logged another ticket with the help desk on the 5th of May 2020.

That’s were my problem started. The service from Nedbank help desk staff is very good, but no feedback has been received from the back-office staff since 5th of May 2020. Interdepartmental issue of Nedbank is not my problem.

The time it has been taking to get his resolved is not acceptable and is utterly unprofessional. I’m very disappointed…!