BAD NEDBANK SERVICE

I app**** for a personal loan. They offered R52 000 and I needed R10 000. The the appeal process started without notifying about the process. Still waiting. Case number and now also ref number obtained by complaints department. That was this morning and nobody phoned me as yet. At the call centre where calls are recorded, they said it is approved just waiting for payout but if I go onto money app and ask there they said it can still be declined. So who do you believe? It is with back office since Monday. I think all that staff is on leave with their children. Nothing is happening. Case no ***3....complaints ref no ***