Bad Nedbank service

I have a personal loan with Nedbank and recently made a lump sum payment of R95000 to reduce my monthly installment, as advised. After making the deposit, I called to request the update on March 19th. When I called back on the 24th, I was on hold for 1 hour and 30 minutes, only to be informed that my request had not been captured.

I asked them to submit the request again on the 24th. They advised me to call back after three days to check the new figures. When I called back a week later, I was passed around to different representatives and finally spoke with a gentleman named Angelo. He told me that my request had not been finalized and advised me to call back the next day, which would mark the 8th working day since my initial request.

In my experience with Absa and other banks, they provide updated figures immediately. The service I received from Nedbank has been extremely disappointing. Each time the agents say they will call back, I feel like it's just a lie. The only time I received a callback was when I was applying for the loan; since then, the service has been poor.