Bad Nedbank Service

After opening a investment account at Nedbank stating that if you maintain a balance of R20000 you no longer pay account maintenance fees every month on you bank account. I opened my account on the 18/10/2024 Since then I am still being charged the full monthly maintenance fees on my current account. I have phone Nedbank on at least three to four occasions and the feed back was that they will pick it up along the way and reverse the charges. They also stated that the migration request was in place but it wil take a bit of time. It has been four months since then and no migration or fees change. I am still being charged maintenance fees of R250 every month. Nedbank does not live up to their promises they publish or do not care to correct what they have neglected to do seemingly. If I new upfront of this kind of service I would never have chosen Nedbank to invest my savings. I can not with honesty recommend Nedbank to anyone , this will only bring them the same disappointment and frustration.