BAD MOVE to get a NEDBANK credit card machine. STAY AWAY .

My business has had an account with Nedbank for over 40 years and have had a generally satisfactory experience over that time. I’ve have had an excellent personal banker for well over ten years. Over six months ago I took up Nedbank’s offer to use their credit card machine instead of Yoco’s. For the first three months our account was credited with the purchases that our customers made but in November 2024 we noticed that four transactions totalling R18,000 had not been credited to our account. After numerous queries and providing the proof that Nedbank merchant division asked for as well as getting the query “ escalated “ by Nedbank our account had still not been credited with the R 18,000 owed to us two months later and no one knew where the funds were. Needless to say we stopped using the Nedbank machine and reverted to using the YOCO ( over many years of using Yoco we have never had a single issue). After another month of intervention by our Nedbank personal banker, we were told that the funds were located as they were “isolated for suspicion of ***** reasons “and that they would be paid over to us immediately. Two weeks later we had still not been paid. Eventually after morè intervention by our personal banker the money was paid into our account. I have not yet received an apology or direct feedback from NEDBANK MERCHANT DIVISION or been reimbursed for lost interest.