BAD LUCK OR POOR SERVICE?? WELL DONE TEAM NEDBANK

Not sure whether this is a run of bad luck or extremely bad service (which seems to be standard) by Nedbank Business Banking staff? On June 27 I reported a '**********' transaction from my company bank account and requested a banker to (i) assist with reversal of the transaction and (ii) let me know who the receipt was so we can follow up and tighten controls on our side if necessary. I was asked to submit the same info (bank statement) three times in two weeks whenever i followed up on progress - no apology for their internal inefficiencies. Eventually the transaction was reversed a month or two later but no word from the bank about what happened/ who was paid/ where it happened and all that. So I have moved on with my life and hope it doesn't happen again with even bigger amounts.

As if that was enough bad service... I requested a copy of the stamped bank confirmation letter on 12 August and the request was sent to another employee to address and no action. On 13 August I made a follow up (email and phone calls which landed on voicemail) and both recipients of my email "ignored" my mail. Today (29 August) I still do not have the bank letter which I needed urgently for my refund with a financier. Finally, on 17 August 2019, I requested specific assistance from a banker (via email again) to assist with payroll interface so we could pay salaries by no later than 30 August. To date there's still no response and I went to the branch for assistance today, and even though the staff was helpful unfortunately they couldn't assist as they deal with retail banking and not business banking - they have however requested assistance with relevant team that deals with business banking systems and can only be assisted next week. In the mean time, I have to process staff salaries today and cannot do so because of the "excellent" service I am enduring at Nedbank Small Business .. Maybe my small business is not their priority..e.. I don't know why I bothered to bank with them..lesson learnt. I will make a plan to pay my 30 employees tomorrow so their families do no suffer the inconvenience of bad (or normal) service from NEDBANK. I hope they don't do this anyone else again!!!