BAD FOREX SSERVICE NEDBANK

I am a customer of Nedbank and wanted to exchange my tipps that I earned in Dollars with Nedbank in Herm****. Thge staff informed me that although my ID is on the system that they would not be able to help me. They sais that my passport copy with a valid entry point stamp from Swaziland where I earn my money in USD and EURO is not valid. I asked gthem kindly that my ID number is on the system and that they should have it on the system and can verify my ID like that. As you know home affairs is a mess and as a customer of Nedbank they refused to change my Euros. I find this extremely disturbing that in a well developed town like Herm**** there is a sense of I do not care and I will not even make a plan to help you. I. have been a lonmg standing customer of Nedbank and the personell at Forex in Herm**** simply refuse to change money. I know they have their rules but as I had my passport also indficating my ID number they could have worked around this. This is extremely disturbing that as a client with a turnover of immense value I am not helped by Nedbank.