Bad experience with nedbank call center

Nedbank has a terrible service ever, if i had known that the service would be like this, i would have opened my investment with another institution. 2days ago, i opened a 32days investment account with nedbank at Diepkloof square in Soweto and the lady that helped me was friendly and assisted well, i deposited R2000 on the account when i opened it, later on that day i transferred R100 from my cheque account and it is still not reflecting on my investment account, yesterday on 02/02/16, i transferred again R100 from my cheque account to my investment account, but still not reflecting, i called their call center on ***and i was transferred from this side to the other and the last lady i spoke to, put me on hold until my airtime got exhausted, she placed me on hold and i could hear her talking in the background and all, it was over 10min that i was placed on hold...all i wanted to know is, what happened to my R200 that i transferred from my cheque to the investment account...