Bad experience again!

Card Division contacted me Mid April -Garage Card due to expire end May. Informed them that I had just received my new ID book (new married name) and had enquired at the branch regarding requirements to update my details on the system (was told - new ID book), and that I wanted my cards as they were due to be issued in my new surname to avoid extra charges. Said they would put it on hold for a few days. I went into the bank 18 April and was told that I also needed my Original Marriage certificate, so returned on 20 April with this. Checked on the system re the Garage Card and it was issued on the 19th! She contacted the card division and ordered a new card with the instruction that I not be billed (I was given a ref no for the call). Mid May, called the branch as no word on the card and was assured I would hear from them by 22 May. Called then, but asloadshedding, could not be assisted. They promised to call back (still waiting!). Called Card Division: card on 19 May was destroyed at the branch and no new card ordered - would be a cost of R120. I referred them to the ref no and they promised to call back. Still waiting and card expires in 5 days!