Bad experience about Money app.

I have been having a problem with my Money app for the past month. I have been to Fox street branch everyday to get help. No one knows how to get it right. Tony and Melba tried to help with no vail. I spend more than an hour everyday at Nedbank Fox street. I still get messages that there is an error. I have given up on the money app. I just need to get my beneficiary list back on my Internet and to be changed back to my old cellphone number. Each time I need help I am being told different stories. I have given up on the app. It looks like the technicians dont know what they are doing. This morning I was promised that they will call me back with the solution. I am still waiting. Ref number ***6