Bad experience

I've been struggling to open a simple bank account with Nedbank since 21/06/2024. I've called the Nedbank Call Centre and requested to called back as to be assisted with opening a bank account. Sure enough I was called by Pedro Cherel from Nedbank.

Pedro Cherel assisted me with this application. She also informed me that she'll call me the very next Monday, as to assist me with bank account confirmation and with an account number. Will also assist me with the Money app.

Today is 05/07/2024, guess what account is still not opened. "Some technical issue" that no one at Nedbank seems not be able to assist with.

How ridiculers is this? This is proof enough that I'm making a big mistake by trying to join Nedbank. I've not even opened an account, yet this is the treatment I'm getting.