JB
Jenson B

1 reviews | Active since Dec 2017

15 May 2018, 07:52

Bad Experience

What a bad experience with Nedbank ! Was pre qualified and approved for a Credit card. Asked to send documents which i did. E mails return saying attachments to big, so was asked to re size to a smaller attachment which i again did, e mails return again so i send the payslips again. Income receives them but phones and advise its unclear, so i start the proccess over. Send them again. This time the lady receives them in good order and advise my application is now being proccessed, an sms stating i qualify for R 15 000 please send bank statements, i phone in again and i am advised to e mail statements. What a load of crock and a total waste of time and effort. 7 days in total back and forth. I have a good credit record and score a total slap in the face and rude staff. I eventually cancelled my application. Well done NEDBANK. THANK YOU.

0
Replies (3)
Nedbank
Nedbank's reply15 May 2018, 08:40
Official

Dear Jenson Button

We regret the inconvenience you experienced. Nedbank continuously strives to deliver excellence. We will contact you to assist with resolution.

Kind regards

Client Service Support

Best regards,

JB
Jenson B's update16 May 2018, 12:21
Reviewer Update
Was called by a lady yesterday from Nedbank. As yet still no word and no feedback.
Nedbank
Nedbank's reply16 May 2018, 12:58
Official

Noted.

Kind regards

Client Service Support

Best regards,