Bad experience

<p>KIDS PARADISE UNCLEARED CHEQUE </p> <p>On the 13th April 2017 we went to the bank for bank statement for our Department of Social Development quarterly report. When we were busy working with it we realised that Makro Food cheque ********** 4 was not cleared. On the 19th April 2017 I went there to find out, I went to accounts department and acquired what happen from Sophie. She called and found out that they said one of our signatories is not found in the bank: I was alarmed how and why, since we changed our signatories last year 7th November 2016 and I told Sophie that I will tell our signatories to find out from the bank. They were very occupied at work until we visited the bank on Friday the 27th April 2017, when enquire from the bank they showed us that only the principal appear on the system. We all were amazed and furious since we all know that it was long changed, we also have the cheque cleared before this one signed by the same treasure that is not found in the system now.</p> <p>We asked for a manager they said the manager is not there, then referred us to team leader by the name of Petros. Petros asked us who has helped us. We told him that is the coloured lady by the name of Loutte. He told us she is not at work. Then he promised us that he will call us on Tuesday the 2nd May 2017 to help us with our concern. We were there mainly for our cheque that was not cleared, order a cheque book and also for notify me since we saw that, disaster like this are caused by not knowing in time about transactions happening in our account, none of our concerns was attended since they the system is not working properly for us to order cheque and register notice. I was with our Chairperson Octavia Mdiniso and Treasurer Xolisile Nhlabathi. We went to bank with hope that they will rectify. Tuesday the 2nd May2017 came they did not call us. On Wednesday the 3rd May 2017 I went to our OlievenHoutBosch local Nedbank to enquire, they gave me access to call Mall@Reds Nedbank, I spoke Petros and he promised to call me back within 30 minutes but he did not call.</p> <p>On Thursday the 4th May 2017 I called and asked for Petros he referred me to Loutte which hanged for a long time until my airtime finished before speaking to her. She did call me later and I told her the whole story she said she do not know why since she have the documents in front of her. She also promised me she will call me within an hour time, that was between 13:00 hours and 14:00 hours when she was speaking with me, I never received her call. Then I visited the bank personally again, it was few minutes before 15:00 hours, we went there straight to Petros office and indicated our sadness and confusion. Petros took us to Loutte’s office and told us that everything is in Loutte’s hands. We waited for her she came back around 15:25. She went to her office and took some time before she consulted us. She took us to Petros’ office and tell us she do not know what happened. She promised that she will call us to rectify the problem, she will write a letter to Makro and Department of Social Development to indicate that this is their problem but only after she have found out the real problem. She promised me I will receive her call on Friday the 5th May 2017, as I am writing this report is 16:00 hours not yet receive a call from her.</p> <p>In all that Mall@Reds Nedbank will do to rectify this, they must consider the problem that the brought cause to KIDS PARADISE and to signatories board members name.</p> <p>The credit record with Makro.</p> <p>The financial status with our donors, sponsors and partners.</p> <p>Monetary and time used for follow up.</p> <p>Frustration that they brought, the day that I went to Makro Food for enquiry I even had an accident with my car because of stress.</p> <p> </p> <p>This has created bad image with our supplier namely Makro and Department of Social development.</p> <p> </p> <p>I want a written apology which i can take to Makro and DSD </p>