Bad, disrespectful attitude from agents

I would like to report a bad, disrespectful attitude from your call centre agents or whatever the person that just called me a few minutes ago is. Your system should be able to reflect who she is. This individual calls me and tells me it's about my personal loan. I asked her if it was about the reminder to pay on the 14th and she confirmed the call was about that. I informed her that I had already received the call towards the end of business yesterday.

She responded that she was doing her job and she would remind me again because that is her job to do so because she saw nothing that said I was already reminded. Now, this is the kind of attitude I can and will not take. It's 08:00 in the morning, I am doing my own job - attending a meeting and I have to entertain this behaviour. How is it my problem that the system is not showing her that I was called? Was I supposed to spend another 5 minutes listening to the same kind of information I had already received and responded to the previous day? Who does not have a job to do? Its not like I have missed a single payment on this loan repayment so should I now entertain reminders the whole week leading up to my salary payment date?

This call would not have been problematic if she was not too full of herself and had a bad attitude and was disrespectful. Imagine bragging about doing your job as if I have no job to do. What was wrong with her acknowledging that I received the call already and had been reminded about the very same issue she was calling me about?

I have never encountered a rude person in my many years of being with Nedbank. This problem needs to be dealt with while it starts.