BAD CUSTOMER SETVICE AT MALL.OC AFRICA AW ALWAYA

MALL OF AFRICA

Review: Poor Customer Service Experience at NetBank Malo Branch

I’m extremely disappointed with the service at NetBank in Malo, Africa. I visited the branch early in the morning simply to change my PIN, which I couldn’t do at the ATM. I showed multiple consultants the issue, and they acknowledged it, telling me to wait while they “have a look.” Hours went by, and I watched as other customers were constantly called before me — even people who arrived much later.

When I inquired, I was repeatedly given new ticket numbers and told to wait, yet still no one assisted me. It felt like I was being ignored for no valid reason. This is not the first time I’ve experienced such poor service at this branch. I also overheard other customers expressing frustration with the same lack of urgency and professionalism.

It’s unacceptable for a bank to treat clients with such disregard. I hope NetBank seriously looks into improving their customer service, because this kind of treatment drives loyal clients away.