BAD CUSTOMER SERVICES.!!!

<p>I app**** for a limit increase on my credit card, and was told to send required documents to the relevent email. after a a day I called in to find out how far my application is and was told they have not received my documents as yet and that there mail box is so the documents will take awhile to come through so I should not resend. the next day I got an sms to say my credit limit has been approved but pending verification and that I need to send documents. again I called in and this time was told to resend. I did it again and after a day no response I called in to find out what's happening and the agent said it has been decline because of outstanding documents. What digust me about this bank is that they won't have decency to call me and tell me nothing has been received. I even layed a complaint and someone called saying they would get back to me but never did. I have been a client at this bank for awhile and seriously reconsidering changing banks, as feel there customer service is the worst I have experienced so far.</p>