Bad customer service. Not what i thought it would be.

I am shocked by the level of attention i have received throughout my application for a credit facility. When i app**** around the 10 Sep i received immediate response and my application was captured i send all my documents and was told they would have an outcome within 48 hours. Without any communication from anyone on the 13 Sep i followed up. I was told i am approve accepted a quote an agreed that my card was going to be delivered 3 business days. On the 18 Sep i followed up again and at this point the issues started arising. My card was never processed nothing was done i complaint on Facebook and it seemed like something was going to be done. I had an agent call me processing the order reassuring me i would received the card the next day i need to collect it the next day at the branch. (Please refer to that call misrepresenting your service which is against NCR ) Only for your social media team to tell me it will be there within 3-5 business days, obviously i was not going to be happy about this and again i was chilled and accepted the predicament. Today i'm told nothing has been delivered after i have followed up again. This is frustrating i regret coming here in the first place for business and i cannot go around applying at 1000 companies (digital footprint) but when this is over i'm cancelling this ****.