bad customer service from nedbank

<p>I called nedbank customer service inquiring about my balance which is r5400 short, he told me that they were debit order that were deducted, I then requested him to reverse it for me, he told me that I should wait for 24 hours, I then asked him 2 go through my account to march where the same thing happened and the money was reversed immediately, he said it showed that it was reversed the next day, I remember it clearly I called the same the same day and they reversed it for me, he said I was lying, he spoke to me like I am a stupid and with an attitude, just because he works in a bank and can see our bank balances it doesn't give him a right to look down on us. His name is nathi and the reference number for my call is: ***3</p>