Bad Customer Service- FACTA

<p>I received an email from Nedbank FACTA on the 9th of March 2017 requesting me to complete an assessment. Because I did not understand the email, I visited my nearest Nedbank branch on the 15th of March to ask them to assist me with this regard. They made enquiries from the FACTA division and had me complete a form which I had to also submit supporting documentation. This I did the same day and sent an email to the person who helped at the Nedbank branch. They indicated they emailed them to the FACTA division.</p> <p>Later on i continued receiving the messages and i again called the call centre and asked them. They indicated that i should not worry if i did go to the branch and submitted the documents and completed forms. </p> <p>Then on the 31st of July 2017, i receive a letter of non-compliance from the FACTA division, indicating i did not take heed of their reminders to address the completions of the form and submission of the documents. Honestly this did not settle well with me but i then called the call centre and was given a case number ********** 15 and was advised to follow up again at the branch i went to submit the documents.</p> <p>Today on the 1st of August 2017, i visited the branch again. They called the callcentre and were advised to inform me that i need to complete the form individually online. And also they do not have access to internet so I have to go do it myself.</p> <p>What truly bothers me now I have a letter of non compliance which I am being told i am to be reported to SARS. Which is clearly not proffessional as someone at some stage did not provide the correct information to me about what this FACTA requires me to do.</p> <p>I again called the call centre to ask about this letter of non-complaince and they ask me to go back again to the branch that helped me to log a compliant. Surely I now have to invest in time going to and fro over things that are firstly not my problem. Case number of that was ********** .</p> <p>I did complete the assesment for myself online just now and got a reference number. However I am not happy with these services Nedbank. We are your customers . How is this going to be resolved because i can not keep going to the branch up and down because this letter of non-compliant has to be resolved?</p>