Bad Customer Service

App**** for a person loan on Wednesday 26/03/2025 ***. I follow up on Friday I was told I need to authorise the debicheck mandate which I already did twice. Then I was told there’s an error, the issue was escalated. I followed up on Saturday morning again still I was told the team is busy working on it. I just followed up with another gent this morning he said he will escalate the issue again and it won’t be long until the team gives him feedback. Mind you I’m a nedbank client, been for more than 9 years now. How long should I wait? It’s even worse because the argents keep saying they will get back to you but they never do even after they have assured you that they will, they don’t. This is so frustrating