Bad Customer Service

Kindly assist with this matter. I have made a full settlement payment on Sunday , immediate payment and now i am getting stories from your consultants that the funds are in a suspense account. I know the account was handed over, therefore they need to be punished like this after paying R15000 to Nedbank

I am in need of a paid up letter one of the reasons i made a immediate payment i wanted the payment to reflect immediately so i get the paid up letter, otherwise if i knew this was going to take this long or if i was advised i would have made the payment at the Nedbank branch.

May you kindly attend to this as a matter of urgency, and provide me with a paid up letter.

This AM i emailed Donald from Nedbank complaints department and no response.

Kind Regards