Bad Customer Service

I am so disappointed with your service. You need to properly train your call centre agents because I don't think they take us, clients, seriously. I recently phoned your call centre, wanting to switch my debit orders from Absa to your bank, and seemingly your call centre agent didn't know how to assist me. She asked me to hold on because she wanted to check if I can do it myself on the app, then she disappeared. I kept on holding on the phone for more than 20 minutes, until I decided to drop off the phone. Your pathetic service is now making me think deeply about continuing being your client.