Bad customer Service Continues.

After some bad experiences with regards to my home loan at this institution I decided to move my home loan to another institution and this transaction was completed in December 2018, to date I am unable to get a final statement from Nedbank, calling the call centre is nothing short of a bad joke and actually going into a branch to see if this can be done is also a bad joke. Simply put the statements are automatically processed every three months and as such I must just wait. I wonder if Nedbank has ever asked themselves why clients leave and go to other institutions.